Policies Page

Shipping

Shipping rates with Industrial Bar Stool are currently dependent on your order total. Orders up to $150 are charged $22.50. Orders above $150 qualify for free shipping. Shipping should be defined as shipping using standard shipping procedures. Standard shipping for larger items that will need to be shipped with a freight carrier, only includes curbside delivery. Deliveries for these items will not include unloading, carrying into residences, or installation of the product. Smaller Items will be shipped through standard UPS or Fedex Ground delivery services. These shipments will also not include carrying into homes and installation. If you have any questions, please contact us at 1-800-447-5638.

SHIPPING RATES ON OUR WEBSITE ARE ONLY FOR CUSTOMERS IN THE CONTINENTAL US, IF YOU ARE LOCATED OUTSIDE OF THE CONTINENTAL US, PLEASE CALL OUR OFFICE AT 1-800-447-5638 AND WE WILL BE HAPPY TO PROVIDE YOU WITH SHIPPING COSTS.

Lead Times

Most of our items are in stock and usually ship within three to four business days after ordering. If we are out of stock on an item, we will contact you to see what you want to do.
Some items however, are built to order. That means our production lead times on these products will vary because they are based upon demand. We try to keep the lead times under 6 weeks but there are times when demand will push production times out. If you have a rush order, please give us a call and will do our best to help.

Payments & Ordering

The forms of credit card payments we accept are Mastercard, Visa, Discover, and American Express. We also accept Paypal, and Paypal Credit. If you want to pay by check, you will need to order by phone. Once we receive your check, we will delay shipment until your check has cleared the bank.

Phone Orders

You can call in your order at (800) 477-5638 during these hours: 9:00 AM – 4.:30 PM (Central Time), Monday through Friday. We do prefer that you order online which streamlines the process on our end.

Minimum Orders

We have no minimum order on our products.

Cancellations

If you need to cancel an order, you will need to contact us immediately after ordering to prevent your product from being shipped. Most in stock items ship out within three to four business days. On custom built items that can take up to six weeks to ship, we may need to impose a 20% cancellation fee, if we have already gathered the raw materials the item needed. If we can cancel prior to committing resources to raw materials for production, it will help avoid the 20% cancellation charge to cover some of the costs we incurred prior to cancellation.

Returns

Industrial Bar Stool will accept the return of any PRODUCT, THAT IS IN THE ORIGINAL PACKAGING. All returns must be received within 90 days of the DELIVERY DATE , and be in like new condition to be applicable for refund. Each return will have a 25% RESTOCKING FEE to be applied to the refund amount.  We cannot issue a refund on any product with a custom ordered, fabric, or finish.

Because of the durable nature of our products, oftentimes a damaged box does not indicate a damaged product. If you receive a damaged package, ask the shipper to let you inspect the product before signing. If the product is damaged, refuse the shipment and note the damage on the bill of lading. This will help us hold the shipper accountable for handling damages, and keep costs as low as possible.

 All returns require a RETURN AUTHORIZATION NUMBER before the item can be shipped or returned to us. Any returns without this ticket will be refused by the warehouse.
RETURN SHIPPING will be the responsibility of the customer, except for defects or order processing irregularities.

How to process a return?

  1. Please contact us  at 800 477-5638 for a RETURN AUTHORIZATION NUMBER. Each request must include the original order number or purchase order, item name or item number being returned, quantity of returned items, and a reason for return.
  2. Make sure to include this RETURN AUTHORIZATION NUMBER on return labels or on the box for proper return authorization processing.
  3. All items need to be returned in the original packaging, including all parts and hardware.
  4. If the return is an exchange for damaged merchandise, notify us and we will confirm that we need the damaged item returned, at which time we will process a UPS CALL TAG. Otherwise the customer is responsible for all return shipping.
  5. Once item is returned and inspected, your RA will be processed and We will contact you to obtain your credit card number for proper credit. The credit will be issued to the account within 7 business days from delivery of return. Return Address Industrial Bar stool 4815 Lynn Ct. Shawnee KS 66216.

Buying in Bulk

The pricing you see on this Industrial Furniture website is set up for small order purchases. If you have a restaurant , bar, or other venue and need ten or more of a particular item, feel free to contact us to see how much we can save you with Bulk Pricing! A majority of the products we sell is built strong enough to hold up to commercial use.

On another note, if there is something particular that you are looking for, and don’t see it on our website, feel free to send us a picture, and we will do our best to locate it for you. We have a lot of connections with other vendors.